After numerous phone calls and using all my airtime I still cannot resolve the most simple problem with Discovery

After numerous phone calls and using all my airtime I still cannot resolve the most simple problem with Discovery. It is so frustrating and a complete waste of my time. I’ve made about five calls I’ve spoken to 5 people if not more and they just don’t listen properly. Maybe they don’t understand what I’m asking for but I am still sitting here with an unresolved issue that I can guarantee you is super simple. Totally Unacceptable especially as their fees are SOOOO expensive.