After numerous attempts to have the banking details changed to my standard Bank account this is for my pensioner mother who I assist in paying her medical aid, we are at our wits end we have tried changing it online, we have tried calling them to change,

After numerous attempts to have the banking details changed to my standard Bank account this is for my pensioner mother who I assist in paying her medical aid, we are at our wits end we have tried changing it online, we have tried calling them to change, we emailed and filled in the forms along with the ID Copies, we just don't know what else to do. These idiots even confused the Requests I myself and my family are with bankmed (admin by discovery) thinking it's my bankmed account details we want to change (I still have the mail). Absolutely ridiculous service feels like there circuis going on in the discovery building