After four months Dicovery cannot get it right to deduct my premium from the right account

My employer has taken out a medical scheme for me in may name which must be paid from the bussiness' account.

This seems much too complicated for Discovery to understand as they cannot get the debit order to go off from the Bussiness account and launches it against my personal account with the effect that it doent get paid, and I sit without the medical benefits.

I have made numerous calls and sent numerous e-mails, but they just cannot seem to get it right.

Is this the way Discovery is going to operate when I have medical claims. Am I actually going to get paid for claims or are they not going to know how to pay money into a bank account?