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monique L

1 reviews | Active since Apr 2014

02 Jul 2015, 13:38

After 11 emails & calls still no response.

See below interactions with Discovery since 18 May. I still have not received a response. I am desperate and frustrated and don't know who to turn to anymore. <br> 11) 2 July Ref *** Lee-Che Oncology case manager will call today<br> 10) 24 June Ref *** Bongane Promised feedback by 30/6. If not I can call him on ***<br> 9) 24 June Carol (Client service PE) Transfer me to Oncology<br> 8) 24 June 14h20 Ref *** Busi (Centurion) Promised that Oncology Case Mngr will call me by 30/6<br> 7) 23 June Ref *** Leah Promised feedback by 17h00<br> 6) Ref *** Promised feedback<br> 5) Ref *** Promised feedback<br> 4) Nicole Promised feedback today<br> 3) 9 June Ref *** Sandra Alexander Letter directing to another dept/email<br> 2) 4 June Follow up email re no response<br> 1) 18 May Ref *** Email Letter/Email with claims and receipts<br>

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Replies (1)
Discovery Health
Discovery Health's reply03 Jul 2015, 18:08
Official
Hello moniquelenhoff,

Thank you for your comment.

We confirmed that our Oncology Team has contacted you and will be resolving your query.

Kind regards
Jashvir