KK
Kim K

1 reviews | Active since Feb 2011

27 Aug 2024, 18:15

**************: Adult Special Needs - Premiums

**************: Special Needs Adults/Children do not get a premium concession, but students do. In May this year, when my special needs son turned 20, our premiums shot up by R5k+. Eventually our medical aid was suspended, no one (call centre agents, you never speak to the same one) told me or informed that my son, when he turned 20, would then be viewed as an adult and the premiums increased accordingly, I couldn’t fathom how, why I was being told that our premiums were in arrears, I eventually got an email from admistration@discovery, that he was now viewed as an adult, I asked, based on his disability, if there is a consession for him. I was told NO! How is it fair that tertiary students get a concession but not special needs adults? This is pure and blatant **************. There is no tertiary schools for special needs adults.

0
Replies (5)
Discovery Health
Discovery Health's reply28 Aug 2024, 06:34
Official
Dear Kim K

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
KK
Kim K's update30 Aug 2024, 11:34
Reviewer Update
I received a call from a lady, I didn’t get her name, we were unable to conclude the call, she said she’d call me back during the course of yesterday’ but has not. 🤦🏼♀️
KK
Kim K's update31 Aug 2024, 11:07
Reviewer Update
Two days later, I still haven’t received a call back.
KK
Kim K's update02 Sept 2024, 10:04
Reviewer Update
This is unacceptable, call back was confirmed for the 29/08, today is the 02/09!!!!! Still no call back.
Discovery Health
Discovery Health's reply23 Oct 2024, 09:48
Official
Dear Kim K

We have been in touch with you.

Regards 
Discovery Health Servicing Team