Admit to Error - no assistance to resolve - it only more admin!

<p>My previous employer accidentaly cancelled my medical aid instead of doing the transfer as per the forms I submitted them. They contacted Discovery and advised this, I too contacted Discovery and was told to complete a form and send it to an email address provided, which I did. I then contacted them by telephone to see that the form was received and that they would reinstate my medical aid (which I have paid and never missed for over 10 years on the top plans!) I called on numerous ocassions after the debit orders did not go off! Every time they advised that they would reinstate it the following month, I eventually enlisted the help of a broker after not having any luck with the call centre, the broker advised me #1 the y had no record of my calls, how convenient! #2 that over 90 days had passed and thus I have to reapply! #3 alternatively I could backdate payments owing them over R24000!haha I decided to go PI on them and dug up my phone records etc. provided them with that and my emails to them, they then responded that they acknowledge the error on their part that they didnt reinstate it, however my choives now are reapply entirely or pay the R24000!!! what a joke! This is so shocking! Discovery unfortunately I have a credit card with you and I had medical aid, I need to change the credit card over to another bank other than FNB through you urgently, and find a better medical aid company. I also want to encourage all my staff to do the same as we as a business shouldnt be offering Discovery to our staff!!!!!!! Useless!</p>