Administration and claim issues.

I have been your med aid member for a while now and never had issues with administration or claims from health providers. Unfortunately lately the service received has left a very sour taste in my mouth. On the 5th of Sep I send through a Dr's script to your chronic department and i immediately got an automated email stating that the matter will take 48 hours to be attended to and so I waited. I then went to the pharmacy to claim for the items prescribed by the Dr. This claim was supposed to be processed through our chronic programme benefits but it didn't go through. Later that week I called discovery to find out why this failed to go through and I was told to send through the script for the second time which I did today. When I spoke to the call centre consultant, she told me that maybe it was because my new born baby was only added to my medical aid recently. Can someone please assist us in resolving this issues?

Second issue is changing my first born name on my details, the system keep on giving me a technical error although I have send her new birth certificate to discovery.

Thanks