Additional cover requested and approved, but not app**** when processed

Have been with Discovery Health for almost 20 years and most of that was pleasant. But recently the interaction is becoming a frustration... After first chronic condition was diagnosed and not paid from PMB, we started monitoring this very closely. For the past xx number of years, we have been doing a yearly check as a result of the chronic medication usage, for which our specialist assisted us in getting additional PMB cover. What happens as a result - only 1 of the 5 procedure codes pre-approved, is paid. Phone in to get it sorted - low and behold, after phoning to make a follow-up, no escalation or reprocessing of the claim made. I now fully understand the low HelloPeter rating of #17 in medical aids