SV
Sunette V

1 reviews | Active since Oct 2021

15 Nov 2021, 07:49

Adding stress to your pregnancy and not even caring

Suddenly stops paying my medical bills although I have a pregnancy benefit active. First they say the wrong codes were used. I asked all service providers to reclaims with the correct codes. Rejected again, they say my baby should have been born by now. I show them the proof that they know my due date is in 2022 and Jason Hendriks, the complaints contact person ignores me since 26 October. Again I phone and they tell me the wrong codes have been used. It seems like you deactivated my pregnancy benefit without any communication or consent from me discovery. Or that someone is trying their very best to avoid making my payments. You are adding stress to my pregnancy. We thought we were safe in your hands and that you would take care of us and our unborn baby. Clearly we are not being taken care of. My baby is being affected by your callous negligence and YOU DON'T EVEN CARE

0
Replies (3)
Discovery Health
Discovery Health's reply15 Nov 2021, 10:30
Official
Dear Sunette V

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
   
Regards 
Discovery Health Servicing Team
SV
Sunette V's update18 Nov 2021, 08:36
Reviewer Update
STILL NO RESPONSE??????
Discovery Health
Discovery Health's reply19 Nov 2021, 15:29
Official
Dear Sunette V

We have been in contact with you to discuss your concerns.
   
Regards 
Discovery Health Servicing Team