Adding of Dependent - Utterly poor Administration

Membership number: *** I have tried to add a dependent providing the application in Mid Feb already. The underwriters has request a document to be filled in in beginning of March. The next week another document came, filled in and sent back, the next week another document came, filled in and sent back. This was very frustrating, why can`t they send 3 documents at once. This means 3 weeks have past and nothing has happened with the case. The last request for a Urine test was sent to me on the 27th of Feb. The test was done. On the 19th I followed up with Discovery what is the holdup, as the lab has sent the results to Discovery.

It was sent to Discovery on the 11th March 2024 at 15:15 with a reference number of ***.

I followed up 3 times after that and no-one even bothered to contact me back or to find out what is the problem.

It is now almost 2 months and nothing has happened.

The Dependent even told me that she think we must rather just leave it.

I even can`t say who is the agents that was assisting me as there was to many, and everyone promised to call me back and nothing happened.

It even makes me wonder if I should stay if this is the way Discovery want to do business, as well is recommend it to someone.