Add dependent not done excuse cant do it online

As I write this I am very upset and discussed I app**** online in January to have My wife as a dependent on my Medical aid . She has(\had\") her own medical aid on Discovery. Starting the 1st February her medical aid was canceled with the understanding it would be transferred but was never done. I immediately asked to reinstate her medical aid until it is transferred. She was requested to make a immediate payment what she did. It is now the 5th February, and phoning Discovery does not help. This is completely their fault how can they cancel her medical aid but not transfer it to my membership. I had to hear the 2th February I can't apply online I had to do it via documents. My question here is how can they accept the online application wait a month later than tell you you can't apply online. Now we sit with this mess she has no medical aid Discovery sits with a premium payed for February. Nobody wan't to help get her back on her medical aid. In today's times nobody can afford to be without a medical aid. This is a complete system failure. Can somebody please tell me what must I do to get My wife's medical aid instated.<br> MyCurrenProblemIs I dontHaveAccessToApRinter/Fax "