bB
butcherman B

1 reviews | Active since Nov 2016

29 Nov 2016, 15:40

Accused of *****ing medical aids money. And now no apology

<p>Several months back I received a phone call from discovery dent administration. stating that I needed to pay back money that was paid to me as the medical aid had already paid the service provider. I was informed if I failed to do so immediately my benefits would be suspended, I would be sued and then black listed. When I asked about the date for this transaction I was informed it was 14 months prior to the phone call.</p> <p>I struggled over many rude phone calls where everytime I wanted to state my case that I had indeed paid the money to the service provider I was always cut off mid sentence. And when I got upset I was put on mute. And even had the phone put down on me.</p> <p>Luckily I got the service provider to draw a statement and prove that the medical aid was atfault. Now I can't get acknowledgement of this let alone an apology from them...... </p>

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Replies (2)
Discovery Health
Discovery Health's reply29 Nov 2016, 16:03
Official

Dear steven-pheifer

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply14 Dec 2016, 14:44
Official

Dear steven-pheifer

As soon as we have finalised this matter, we will send you final feedback once resolved.

Regards
Discovery health Servicing Team