Accounts Negligence

Hello Discovery Health Accounts<br> <br> I have registered my baby (Xavier) and sent his application forms in April. Everything was received by Discovery only to find out in July after taking him for his injections that he was not yet been added to the medical aid. I then phoned discovery to find out what is going on. They said that \We have received your application documents but on their applications side they had a delay in the processing"<br> <br> They then apologized and promised to add him. Then I was hit with more than R6000 premium in August. After trying to find out what was going on they said \""We backdated the premium since March\"".<br> <br> I feel that this was negligence on Discoveries side and now I have to take the plunge.<br> <br> Please call me urgently as this issue needs to be escalated as soon as possible and sorted. *** - Simone """