1 reviews | Active since Jan 2015
Account Suspension
I called Discovery yesterday and notified them of the fact that they did not debit my account and I was informed that it would be quicker if I made an EFT and emailed them the proof of payment. I did that and called them to give them the reference number I got from the auto reply email. Today I get an sms saying that my account has been suspended!!! THIS IS DISGUSTING SERVICE!!!!!!
Hello Nashesmom
We saw your comment and understand your frustration. We apologise for the manner in which this matter was handled. Please rest assured that we have addressed the matter with the management in the relevant department.
We can confirm that your payment was received and your benefits have been reinstated.
If you require any further assistance, you are free to contact us directly.
Regards
Discovery Health Servicing Team
Hello Nashesmom
We saw your comment and understand your frustration. We apologise for the manner in which this matter was handled. Please rest assured that we have addressed the matter with the management in the relevant department.
We can confirm that your payment was received and your benefits have been reinstated.
If you require any further assistance, you are free to contact us directly.
Regards
Discovery Health Servicing Team