Account paid but no staff to unsuspend on Saturday

On Friday night 19 Feb I have a payment on my discovery med aid, on Saturday morning I contact Discovery to unsuspend my membership, 1st they told me the account wherein I have done payment in, does not exist, because Discovery Health is a listed beneficiary at ABSA the account nr won't reflect, and I have done several payments like these before to them & it was accepted. Secondly I was told it was a Saturday they cannot unsuspend my membership due to unavailability of staff, I then raised the concern what will happen if something happens to me & my son,I was put on hold for more than 25minutes, I cut the call because it was at my expense. I still have not heard from Discovery I can only hope & pray nothing happens to us over the weekend. I will now look at other medical aid companies who are there for their clients 24/7.