account mess up!

<p>DIscovery has meddsed up payments as below and i have a debt agency calling me nonestop and have requested feedback but dont get any info: </p> <p>RE: Clarke Gouws - Discovery Health membership ********** 31<br /> <br /> <br /> <br />Annelize De Kock<br /> <br /> <br /> <br />Reply|<br />Thu 7/14<br />You</p> <p> <br /> <br /> <br /> <br /> <br /> <br />You forwarded this message on 7/20/2016 6:03 AM<br /> <br />Dear Mr Gouws</p> <p> </p> <p>Thank you for your email and please accept my sincerest apologies for the delay.</p> <p> </p> <p>I’ve looked into this matter and have detailed my findings below.</p> <p> </p> <p>The membership withdrawal date was corrected on 5 May 2016 at which stage we reprocessed the claims that were reversed for December. This created a positive on your membership to the amount of R2 236.25 which was paid over to you instead of being transferred towards your December premium. The amount was paid on 10 May 2016. We then created a negative to the amount of R2 478.00 for the December premium in order to keep the membership withdrawal date as 31 December 2015.</p> <p> </p> <p>The payment was made into your account before we could transfer the positive balance over to be allocated to your premium. There is therefore currently an outstanding balance of R2 478.00 on your membership due to the payment that was made to you. I will ensure that the delay is investigated on our side with the finance department and will address the matter accordingly.</p> <p> </p> <p>Please may I ask that you pay the amount back to us and I will arrange that your name is removed from the listing as soon as possible. You may send the proof of payment to me so I may facilitate this matter for you.</p> <p> </p> <p>I await your response in order to assist further.</p>