GN
Gert N

1 reviews | Active since Apr 2015

03 Jun 2018, 14:11

Account ***** : deductions from NON Discovery Clients by Discovery!

<p>Discovery has been making large deduction from my bank account. I went to my FNB and placed a stop order on the transaction only to find them using a magstrip run the next month. I contacted Discovery and......they could not find me on their system. Now this is correct because I AM NOT THEIR CLIENT!! So then over the next couple of days I could not get ONE person at Discovery to help me...because "you are not on our system" Now , FNB downgraded me on their internal grading system because it looks like I cannot pay my bills and this effects me directly. And once again whilst I am writing this I see once again in the Additional Information below that I need an account number with Discovery to get this problem solved etc etc The number I left is the one on my bank statement each month when Discovery *****s monies.</p>

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Replies (2)
Discovery Health
Discovery Health's reply04 Jun 2018, 09:32
Official

Dear gertnell

We’re sorry to hear you’re dissatisfied. Please give us a chance to look into your query and we’ll be in touch soon.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply05 Jun 2018, 13:03
Official

Dear gertnell

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team