1 reviews | Active since Nov 2016
Account debited without permission
<p>I have taken out a smart essentail plan, The first payment should of been deducted this month, which it was done last month where I stopped the debit order as I told the sales consultant that it should of only started in April. I paid my mediacal aid on the 26th of April via EFT - R1100.00. as per agreement. Last week on the 2nd of May Discovery debited my account with R2400.00? I did not have R2400 in my account and FNB then charged me for the bounced debit order. I phoned Discovery to ask what is going on. I recieved a refrence number: ********** 50 saying that there was a problem with the debit orders and I will be refunded before 6May. I have still not been refunded. No email or SMS was sent to notify me that there was a mistake from Discovery, or an apology. I have only been with Discover for a month now, and this is what is happening?</p>
Dear SamNRG
We saw your comment and understand your frustration. We are investigating your query and we will contact you shortly.
Kind regards
Discovery Health Service Team
Dear SamNRG
We saw your comment and understand your frustration. We are investigating your query and we will contact you shortly.
Kind regards
Discovery Health Service Team
Dear SamNRG
We have been in touch with you to answer your comments.
Kind regards
Discovery Health Service Team
Dear SamNRG
We have been in touch with you to answer your comments.
Kind regards
Discovery Health Service Team
The lady that assisted me yesterday (I did not get her name) was really helpful and understanding.
I was mostly upset that the funds where taken, as per converstaion on REF# ********** 929, with no prior warning, or an apology email for a double debit order that turned into a triple payment. Everything has been sorted, Thank you Discovery.
The lady that assisted me yesterday (I did not get her name) was really helpful and understanding.
I was mostly upset that the funds where taken, as per converstaion on REF# ********** 929, with no prior warning, or an apology email for a double debit order that turned into a triple payment. Everything has been sorted, Thank you Discovery.