Abysmal service - 8 months still no membership card

I am beyond disappointed with Discovery Health Medical Scheme’s abysmal service regarding the delivery of my physical membership card, which I have been waiting for since January 2025. As a professional who values clear communication and empathy in my work with vulnerable children, I find Discovery’s handling of this matter utterly deplorable, especially given the life-or-death implications of their failure. I requested a physical card in January 2025 upon joining Discovery and again in June 2025 due to non-delivery. Despite proactive follow-ups, I’ve been met with a series of excuses and inconsistent timelines. Last week, I was told the 6–8-week lead time was incomplete. On August 18, 2025 a customer service representative informed me I’d wait another 3–4 weeks, only to revise this to 6–8 weeks in the same conversation. Upon escalating to a manager, I learned the card was sent to an incorrect PO Box, resetting the timeline to another 6–8 weeks. This administrative error is inexcusable and reflects gross negligence. To add insult to injury, when I requested a transcript of the chat for accountability, I was told the system was offline, leaving me with only a screenshot as evidence. As someone who relies on a physical card for emergency healthcare access, this failure is not just inconvenient—it’s potentially life-threatening. I currently use a digital card on my phone, but if my phone is damaged in an accident, I risk being redirected to an overburdened government hospital, where delays and limited resources could mean the difference between life and death. Discovery’s inability to deliver a card after eight months, compounded by their administrative errors and lack of transparency, is unacceptable from a supposed leader in healthcare. This experience has shattered my trust in Discovery, and I am now considering switching to another medical aid provider and have requested the closure of my Discovery Bank account. Discovery’s slogan, “We’re here for you,” rings hollow when their actions put members at risk. I urge others to consider the reliability of their service before joining.