BW
Brett W
1 reviews | Active since Nov 2017
07 Dec 2020, 11:21
Absolutely zero service
Please note 1.) I had emailed Discovery Health (healthinfo) on Wednesday regarding a complaint not paid - no response. Still don't receive auto-responses. 2.) I tried getting assistance via facebook. Ignored. 3.) Yesterday I emailed the principal officer - as your online form still does not work. No auto-response received.
On Wednesday I will be logging a formal dispute if no further response is received from Discovery.
Helpful (0)
Replies (6)0
Replies (6)BW
Brett W's updateReviewer Update
07 Dec 2020, 11:221. *claim not paid
BW
Brett W's update07 Dec 2020, 11:22
Reviewer Update
1. *claim not paid
Discovery Health's replyOfficial
07 Dec 2020, 12:03Dear Brett W
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Regards
Discovery Health Servicing Team
Discovery Health's reply07 Dec 2020, 12:03
Official
Dear Brett W
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Regards
Discovery Health Servicing Team
BW
Brett W's updateReviewer Update
07 Dec 2020, 15:36Pretty much the same response I received on facebook- and then ignored.
You can add Discovery Vitality to the complaint above- emailed on Thursday - no response.
You can add Discovery Vitality to the complaint above- emailed on Thursday - no response.
BW
Brett W's update07 Dec 2020, 15:36
Reviewer Update
Pretty much the same response I received on facebook- and then ignored.
You can add Discovery Vitality to the complaint above- emailed on Thursday - no response.
You can add Discovery Vitality to the complaint above- emailed on Thursday - no response.
BW
Brett W's updateReviewer Update
08 Dec 2020, 11:07I can see this is going to have to be a formal dispute - for a simple query relating to a small claim not paid.
1.) Wednesday - email healthinfo - still no response - that's almost a week.
2.) Friday - ask on facebook for assistance - ignored.
3.) Sunday - email complaint to principle office with multiple points- ignored.
4.) Monday - complaint on hellopeter - auto-response - ignored.
How shocking is your service? Is a deliberate strategy to try and get clients to leave when you know they have big upcoming medical expenses in the next year?
1.) Wednesday - email healthinfo - still no response - that's almost a week.
2.) Friday - ask on facebook for assistance - ignored.
3.) Sunday - email complaint to principle office with multiple points- ignored.
4.) Monday - complaint on hellopeter - auto-response - ignored.
How shocking is your service? Is a deliberate strategy to try and get clients to leave when you know they have big upcoming medical expenses in the next year?
BW
Brett W's update08 Dec 2020, 11:07
Reviewer Update
I can see this is going to have to be a formal dispute - for a simple query relating to a small claim not paid.
1.) Wednesday - email healthinfo - still no response - that's almost a week.
2.) Friday - ask on facebook for assistance - ignored.
3.) Sunday - email complaint to principle office with multiple points- ignored.
4.) Monday - complaint on hellopeter - auto-response - ignored.
How shocking is your service? Is a deliberate strategy to try and get clients to leave when you know they have big upcoming medical expenses in the next year?
1.) Wednesday - email healthinfo - still no response - that's almost a week.
2.) Friday - ask on facebook for assistance - ignored.
3.) Sunday - email complaint to principle office with multiple points- ignored.
4.) Monday - complaint on hellopeter - auto-response - ignored.
How shocking is your service? Is a deliberate strategy to try and get clients to leave when you know they have big upcoming medical expenses in the next year?
Discovery Health's replyOfficial
08 Dec 2020, 14:36Dear Brett W
We have been in touch with you to answer your comments.
Regards
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply08 Dec 2020, 14:36
Official
Dear Brett W
We have been in touch with you to answer your comments.
Regards
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
BW
Brett W's updateReviewer Update
21 Dec 2020, 08:49Even after various commitments, Discovery has once again failed to come back to me - requiring me to now log a formal dispute.
BW
Brett W's update21 Dec 2020, 08:49
Reviewer Update
Even after various commitments, Discovery has once again failed to come back to me - requiring me to now log a formal dispute.