Absolutely useless

<p>I've submitted a claim 5 times via email for over a month now to discovery and have yet to make any progress with them regarding this claim. I am more than frustrated with te service I've received as I have had to call discovery health twice now and as a result have been resubmitting the same claim with no progress being made, and at this rate my claim will become invalid due to the ridiculous amount of time I've had to wait for an automated response giving me my reference number from their system. I would understand if my claim were invalid and I'd been informed of this from the beginning but I've received no such information from this health care provider even upon calling them myself. It is pertinent that I get my money as the medical aid plan I'm on ha frustrating as is due to me having to pay out of pocket a majority of the time. Please come correct discovery, this is absolutely unacceptable </p>