Absolutely shocking experience. Do not recommend.

Horrible experience. While in hospital I had my policy cancelled due to various reasons. After it was cancelled, the consultant promised that a refund would be processed, and I could expect the money in my account the following Friday. Friday came, No refund. I called Discovery thereafter just to find confusion on their side as to what I was talking about. Anyways - called them on Friday and they mentioned that it had then been processed and I could expect the refund by the next Wednesday. On Monday i called to double check that it had been processed - which it hadn't. Another consultant was spoken to and he assured that it had then been processed and I could then expect it by this Friday. I needed the money to pay my hospital fees and had vouched on their word. Friday came, No refund. I called today (Friday) to find out once again that there has been NO REFUND PROCESSED. It's like they don't actually know what's going on with their own systems. Highly disappointed, and not only have I not received my refund, which has been different amounts depending on which consultant I speak to, they fail to send me the record of the calls or correspondence thereof in order to escalate the matter on my side. Pull yourselves towards yourselves.