JH
Jean H

1 reviews | Active since May 2019

27 Jan 2023, 15:54

Absolutely **** SERVICE

I had to go to casualtys because of hypertentions stage 2 discovery medical aid advised me to go there. After all the tests etc has been done and needed to be admitted to cardio icu discovery came back and said that i need to wait 8 working houers for assesment on forms that needs to be sent in and after that it can take 4-8working days for auth on hospital admission!!!!!by that time im dead The excuse is that i cannot use hospital admission or emergency in less from 12months from joining.even that i dont have a waiting period. They keep on saying you have to go home and wait for us to come back when ever ****ING USSELESS COMPANY!!!!! Will never again make use of this company

0
Replies (2)
Discovery Health
Discovery Health's reply30 Jan 2023, 07:00
Official
Dear Jean H

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply30 Jan 2023, 08:27
Official
Dear Jean H

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team