Absolutely Ridiculous

<p>I am still waiting for a claim to be paid out. This has been escalated to Heelan Nana, who informed me that the agent called my service provider on Monday and again on Friday. How can you only call twice in a 4 day week ? The consultant called on Monday and was informed that the lady she needs to speak to will only be in the next day, yet she only called again on Friday ? Could she not have called on the Tuesday or Thursday. If the consultant had called on Tuesday - she would have received the invoice on Tuesday - this would mean that the invoice she have been processed by Friday or Monday - and that I would receive the money today (Wednesday). I am sick and tired of the incompetence of the numerous Discovery staff I had to deal with over the course of the last 3 weeks ! These employees all use the same line.." Mam I understand your frustration". Clearly they don't, because if they had -this would have been resolved now ! </p>