Absolutely poor unprofessional service

My membership was cancelled end of August 2021, however i opted to re instate my membership, on the 14th of October 2021. I was e mailed forms to complete and to send back, which i did. Almost a month later and still no response, i feel i am taken for a fool here, someone is not doing their job. Forns were sent to me, which i completed and i sent it back today i re submitted it again with the attachments Ref no. *** telling me i can not submit these forms for a new application ?? Please tell me what is going on here ? Can no one see what these forms are about ?? This is absolutely ********** service, nothing is happening, no one seems to bother. Also digital services has NOT changed my number to the new number ***, i can not log into my app or change any detail, the old number has still not been changed to *** which is my current number in use. This is absolutely poor service, if this carries on, i am going to report Discovery and each person responsible of neglecting my applications and everything else