Absolutely Poor service

Just joined Discovery. Nobody consultant us with regards to vitality issues. Now that my wife has switched to a dependent she has lost her vitality (gold status) I feel that this is extremely unfair towards her and if somebody told us we would have made her the principal member. After phoning them they just kept transfering me between departments and the staff were extremely ***********. I am a very unsatisfied customer at the moment and I will make sure that this poor service reaches a lot of customers unless resolved.