Absolutely pathetic Discovery Health......the next Eskom

Discovery Health has some explanation to do after a pathetic and utterly disgusting customer experience this weekend. We pay R8k a month to this so-called world class medical aid for what!!!!!!! Discovery experienced system issues for the past several days resulting in us as members not being able to get medicine through our plan from our day-today cover which is in access of R18k..........Our 4 month old son was diagnosed with a severe chest infection, which if untreated would mean hospitalization. Well thanks to Discovery Health inefficiencies to have ANY backup/redundant plan in place we couldn’t get the required medication from any of the pharmacies in our area as their systems was offline........with NO manual or secondary backup system............not to mention no communication to us from the medical aid what so ever, please explain this to me Discovery. How the hell is this possible in this day in age.................not to mention the fact that you didn’t have any emergency process or procedure in place........nope, we as consumers are expected to simply bear the brunt and phone you back during office hours..........each and every advertised channel of you online was either not available or simply terminated with Netcare 911 ambulance service ***. I expect a written apology and a detailed plan how this will be avoided in the future. It’s not rocket science and as a Solutions Architect can confirm it should have been in place as a contingency from the start