Absolutely no help!!!!!

<p>In 2014 I was diagnosed with Stage 4 Metastatic Melanoma Cancer and Discovery failed to cover any of my operations or treatment I need, saying it was a pre-existing condition and I was excluded for 12. After the 12 months, they still refused to cover any of my cancer scans or follow ups, saying I did not comply to Standards. In 2015 I cancelled my membership where upon they started sending me letters that I owed them and outstanding amount of R 3243 for future claims........ (A term I don’t fully understand and please note they never phoned me either). I advised them on more than one occasion that I was under debt review but they failed to contact me to make arrangements. (I had to keep on phoning them and still nothing was done). In January of 2017 I sent an email to their debt department which I still have not received any feedback from. The same email was sent in February and in April again. In May I decided to phone the debt department and the lady that spoke to me was so rude and unhelpful that I put the phone down in her ear. As per my debt review company, Discovery has to contact them to take this further and negotiate payment, whereas the people for Discovery just refuse to do their jobs and expect me to negotiate with my Debt Review company. It is not my place nor my job to sort this out for Discovery!!!! Discovery has the most arrogant unhelpful people working for them and offers no assistance!!!!</p>