Absolutely dissatisfied and disappointed

I dont even want to give any stars.

Ive been tryung to get a hold of a representative from discovery since the 18th of October and only received half an answer today and nothing has been done yet.

So here's the issue:

I received an email from discovery in December 2020 saying that my membership has been "withdrawn" since October, where i then rep**** with all proof of payments from all months they claim there were no payments made.

I waited until today for an answer (which I still dont have), i have emailed and called discovery numerous times since december 18th trying to explain to them that they made a huge error with my membership and im still trying to explain the situation.

In December when i sent them all the proof of payments of my membership that has been paid, i told them that it needs to be reinstated immediately because i would have had my baby in January.

And still, nothing has been done. I've since had to pay all hospital bills myself to have my baby (with more bills on the way which will need to be paid by myself) because some dumb idiot from Discovery decided that my membership was behind on payments.

And today i received an email from discovery saying that they "found" the missing payments AFTER i had to pay 60K in hospital bills (encounting) and said that I now need to fill in a declaration saying that i did not have any treatment done in 30 days since my membership h been withdrawn.

I'm still struggling for them to reinstate my membership because bills need to be paid and I myself cannot afford to pay everything myself.

I really do not know what to do anymore, this was the only way i could MAYBE get an answer out of someone. I am not in the wrong here and Discovery is making it absolutely impossible and causing unnecessary stress.