Absolutely disgusting service from Discovery

I have been having issues with Discovery sorting out my vitality that was all of a sudden inactive. They kind of sorted it out after me having to constantly contact Discovery and escalating the issue multiple times. I think Discovery employees are way too *********** to understand the definition of 'escalate". After they sorted it out, I had even more issues and even my wife who is my dependent had issues as well, when hers was working all along. I then contacted Discovery and requested to speak to a manager, and they eventually got me through to Vinor Adams. She said it would be sorted, but once again I only got feedback after I contacted Discovery numerous times. They said they would sort it out and they have escalated the situation again lol. Guess what, 3 days later still no feedback even after escalation. I hated all my interactions with Discovery, and I have medical aid, vitality, life insurance and short term insurance with them. I am starting to regret it whole heartedly. Think long and hard before you join discovery, because once they get your money, they will not make your experience with them great.