Absolutely Disgusted. - Discovery keeping quiet hoping I will just go away

So, I am still waiting for a month now for discovery to to get back to me concerning the admission for my daughter. They have ignored me completely in the hope that I will just go away and keep quiet. It was confirmed that authorisation was given for the hospital stay eventually but only for 1 night. When I queried it I was told that they are waiting for the hospital case manager to send all the information through to them. I am now getting accounts of treatments that are included in hospitalisation etc. from discovery stating that they have not been paid as there was no authorisation. I am absolutely shocked and disgusted at the way discovery treat their members. They are happy to take your money each month and if payment is not made then they cancel your medical aid. I AM UTTERLY DISSAPOINTED AT THIS TREATMENT AND I AM HORRIBLY SHOCKED BY IT TO SAY THE LEAST. I WILL BE LEFT WITH NO CHOICE BUT TO TAKE THIS MATTER UP LEGALLY, AND CLAIM DAMAGES AS WELL. Have a great day discovery hope you happy *****ing members money