Absolutely disappoinying setvice on an MSOI claim

MSOI claim Absolutely disappointing service How is it possible that it takes two months for a claim to be reimbursed? I had a fall end of last year and a retinal tear was suspected for which my GP referred me to an optomotrist. It is nearly March and still no refund. My husband has been sending emails with all relevant documents ie invoices and codes and findings from both aervice providers to their Executive support with no success. This is so enormously disheartening. One would think that particulatly a health service provider would be more endearing and understanding. We paid both bills upfront without questioning, but are not being treated fairly. Annemarie Gerber member mo *** main member CD Gerber We emigrated to Namibia in 2021 because I was born here. Discovery knows about this and input same on their system. There ahould be no rwason foe their delay to reimburse us.