Absolutely Appalling/ Pathetic and Disgusting Customer Service

<p>My uncles monthly debits for his health insurance went off each month from my account. He suddenly took ill and passed away in March. I contacted Discovery to inform them, they advised me to provide his ID and Death Certificate in order to terminate the cover/ policy. This was done and confirmed. In April i noticed that Dicovery debited my account, contacted them and they had no response apart from confirming the policy is terminated and i should contact my bank to reverse the transaction. They placed on email once more that the policy is terminated and there will be no more debits. I checkec my bank statement, once again they have debited my account for May. The call centre has no explanation apart from the normal we apologize for the inconvenience. As i live in the UK, its not only time consuming but costly for me to call in each time and wait for lenghthy periods which is of no use nor help! The bank cannot do anything unless they cancel the debit instruction from their systems - can someone get back to me asap! How can youll continue in this manner after someone has just recently passed on - youll should be ashamed!</p>