CP
Christiaan P

1 reviews | Active since Jul 2016

14 Jun 2017, 13:20

Absolute Terrible Service

<p>I added dependants to my medical aid 3 months ago. I was told that my new medical aid cards will be sent to me within the next twenty days.</p> <p> </p> <p>Yesterday, 3 months later, when I inquired concerning my cards which I never received Discovery responded stating that the cards will be posted soon.</p> <p> </p> <p>No apologies and no real commitment.</p> <p> </p> <p>When I asked for a manager to call me I was ignored.</p> <p> </p> <p> </p>

0
Replies (2)
Discovery Health
Discovery Health's reply14 Jun 2017, 14:23
Official

Dear CLP1234

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply19 Jun 2017, 14:14
Official

Dear CLP1234

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team