Absolute terrible health partner and client service!

I started emailing Discovery on the 2nd of May regarding claims that have not been paid out to my clients for the Vitality Fitness Assessments. I received an email saying that I am not registered on the Vitality Network, this was AFTER I had sent all the necessary documents to them TWICE already! No proper communication, and emails were sent back and forth to different departments.

It has been a month and NOTHING has changed. My clients still cant claim anything back because Discovery wont register me or tell me what needs to be done to resolve this. Honestly the worst medical aid to work with by far!