Absolute Joke

Discovery Health and discovery gap cover is an absolute joke and their service is extremely poor. I cannot believe that such a big company with such a "good" name gave me the service I received and put us through hell these last 4 months. Discovery Medical aid decided to cancel our gap cover without letting us know, They claimed they cancelled our gap ,as they put it 'We have ended your Discovery Gap Cover policy from 30 April 2021 because your medical scheme membership terminated' We never ended our medical scheme membership we merely changed banking details! I went for major back surgery in November and obviously there was extra costs involved and I was made aware that I don't have gap cover as "we" cancelled it in April they claim. Since then until today after 52 business working days, not sure how many phone calls that made up over 11 hours followed by a couple of emails NOT one person has taken the time to return my calls. the service I received from various consultants was absolutely pathetic I was put on hold for hours whilst they search for a manger to assist them. On the 19th January ( yes almost 3months later!) I finally spoke with manger a gentleman by the name of Tuma that promised me he will take my case further and will most definitely call me back the next day which he never did for 2 weeks until today! I phoned again asking to speak with a manger and was lucky enough to be put on hold again for another 30minutes until the very same manger took my call. He forgot about me just like all the other consultants. I have now given up and cannot spend any more time on this matter. I will most certainly change my medical aid as they offer the worst customer care in the country.