Absolute incompetence: Chronic Illness Benefit

I emailed two CIB applications for both my sons on 08/05/2015, making it quite clear in the body of my email that it was two separate applications. I received feedback for one on 11/05/2015. I then responded later that same day that I was still awaiting feedback for my other son. Yesterday, I receive the SAME feedback that I was sent on 11/05/2015. Today is 14/05/2015 and my second son does not have asthma medication because Chronic Illness could not be bothered to read their emails properly.<br> <br> Trying to get through to MedXpress for my own Chronic medication is just as frustrating:<br> <br> 1. 08/05/2015. Call *** and select correct option. Line rings. Then cuts. Please tell me that is not a call centre agent avoiding their turn in a queue on a Friday afternoon.<br> 2. Call *** again and select correct option. Mothali answers - says I can speak to someone in the MedXpress team.<br> 3. Angela answers - confirms script is captured - I need to speak to Pharmacy to issue the drug.<br> 4. Call cuts.<br> <br> At this rate, I'd rather drive to Dischem or Clicks because this is not making it easy for me.