Absolute horrid service from discovery!

I have been for the past couple months trying to get hold of someone to assist me with my medical aid plan dissatisfaction. Everytime I make a call I get put on a long hold then transferred from one person to another only to get nowhere at the end of the call.

Since I have been on my current plan which is the essential coreI have experience nothing but endless disappointment and expenses.

People go onto a medical aid so that they able to have something in an emergency yet be it from day to day, medication, blood tests (in hospital), visit to the E.R ...nothing at all has been actually covered on this useless plan that I find myself sorry to be on!

I have been assigned so to say a particular consultant whom to date and for the past year has not responded to a single email of mine... Yet when they want to put you on the medical aid they will cross mountains to get in contact with you...the after service is honestly pathetic.

I am so frustrated and so very disappointed being on this plan ...I pay +/- R5000 which is basically for having a discovery health card because to date not a single claim has been paid by discovery

I was recently taken to the E.R as I was experiencing a panic attack...till that point I believed that my so called plan covered hospital emergencies and all that would be conducted on hospital would essentially be covered.. However to my surprise I found myself searching for someone to loan me the money to pay prior to me being admitted under such dire circumstances. This in itself made me realise that this plan is both useless and just taking my money for jam every month. I'd be better off without being on this useless medical aid

Nevertheless after experiencing all that I have I still took numerous steps to make contact with discovery to perhaps change my option and to get assistance further but here again to date I am left with now response to my calls or emails

This left me with no other choice but to submit this review as to date my issue has been ignored completely by discovery and that is in itself destroys the faith members have on a highly essential thing such as a medical aid