Absolute ****

I took out medical aid with Discovery and of course I had to nominate a doctor. It so happen that when I did get sick the doctor I nominated was no longer at the practice, that information had not been updated on any of their portals. I decided to nominate another doctor in the same health centre and they told me that I can only use the doctor after 30 days. I went to another doctor and I was told the same thing. After hours of running around whilst in need of medical assistance I decided to try and call Discovery but there is absolutely no way of speaking to a person. They use chat boxes. Really? Is this a business where is efficient? You could be suffering and you’d have to speak to a robot. There’s no customer service number and if there is then they made it impossible to find. So I eventually decided to pay cash at one of the doctors on their network hoping I could claim it back because I heard the broker explain that to me when I was sold the insurance. I emailed the invoice requesting to claim the money back and they declined it, shortly after my premium went off. What an absolute joke. So I paid for a medical aid and my medical bills. It’s absolutely disgusting and pathetic. They look for any reason not to pay however the grab that premium every month. Who needs ****mers when you have Discovery