A very dissapointed client

Good Morning,

I am typing this email in disgust with the service I received this morning from your Customer service agent “NOLU” I called today for assistance with direction for phycologist in my area, This lady immediately referred me to your website with no interest to assist at all. I told her that I have trouble logging in and I need her to assist as she should be able to help me as a client, her shocking response to me was that “SHE would have to log on and give me the information and referred me back to the website”. My question is, why do you have a customer service call center when the consultants just refer people to your website. I am a discovery client for many years and this was the worst I’ve ever been treated, trust me I am moving to another company next year because of this experience. To top it all off she dropped the phone in my ear. I am shocked to my core by receiving this kind of service from such a big company. I work as a customer service agent myself and if I had to drop a call in a client’s ear I would be looking for a new job, that is how serious customer service is to me. I am literally shaking as I am tying this email. Nolu I hope you receive proper training on how to speak to your clients and I hope you don’t do this to any other client. I will be sure to tell everyone I know about this terrible experience. Discovery I am highly disappointed if this is how you treat your clients!

Regards Candice Leyds ***