SJ
Samkelo J

1 reviews | Active since Feb 2017

04 Mar 2021, 12:59

A TERRIBLE MEDICAL AID.

Discovery cannot assess claims individually. If it does not fit the protocol. They do not pay for it. They declined my application for a CPAP titration test because it was last done 3 years ago. There is no clinical reasoning behind this. VERY!VERY DISAPPOINTING! I THINK DISCOVERY CONSULTANTS SHOULD DISCUSS WITH THEIR DOCTORS BEFORE DECLINING. THEY MAY SAVE A LOT OF MONEY. THAN BLINDLY FOLLOWING PROTOCOL.

0
Replies (2)
Discovery Health
Discovery Health's reply04 Mar 2021, 14:46
Official
Dear Samkelo J

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
   Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply05 Mar 2021, 11:28
Official
Dear Samkelo J

We have contacted you regarding your query.
   Regards Discovery Health Servicing Team