A Star ⭐️/ Zano - customer service in Port Elizabeth Ref ***

Dictated - Dementia

To who it may concern/compliments .

I would like to pay the biggest compliment to Lady , called Zano in Port Elizabeth in customer service . Around 3.10 pm today ( Thursday) ref *** I called in for help due to my disability. Zano was ery !! friendly , patient, knowledgeable, and extremely professional. It’s in a call like this , that one can see how customer service training. lts a investment in the brand itself .

Because at the end of the day it’s the last impression .That we as the client takes away ,

whether it was good or bad.

I was looking for documents with authorisation and number related to the 4th of October last year . It’s highly relevant for my new application toRules Exception for a possible consideration to Discovery special review panel for help.

It’s related to my extremely bad vision . By having the 4 October 2023 auth number , it would assist the panel . The historyI’m referring too. Related to mail I’ll be sending soon .

I’m going rate Zano 10 out of 10 .

The main reasons i myself worked as a manager in a Call Centre . I know about the queueing of calls.( plus abandon calls) . Screening of calls , listening in on calls them & grading them . There performance ( appraisal every 4 th month

Zano is huge credit to the brand of Discovery .

I would like to please have her direct line manager aswell Zano being informed .

And recognise her contribution ( during appraisal times)

Zano is truly a star⭐️

You may contact me at a time .Should the need a-raise

Kindest regards Andries