A simple mistake that cost me a lot of time- 2 trips to the pharmacy and a 25 minute phonecall to Disco Health

DH made a mistake. Now I'd like them to rectify it. My son is diabetic on insulin. He is studying overseas and app**** for a 6 month supply of medication ( not all were approved, but that's not the issue). They approved 6 months of a "test strip" called a " Ketostix". These were not requested and and used very infrequently. When I went to the CDE pharmacy on 18 th September 2023( Houghton, JHB) I found this out. What should have been approved were sticks that are used to measure blood sugar ( at least 6 times) a day. The pharmacy were able to give me one box of ketostix and one box of regular blood sugar test strips. I phoned DH on 20 Sept 2023 ( a 25 minute call). they apologised and said they had sorted it out. I went back to the CDE pharmacy today ( 21 Sep 2023)and they said they were blocked from giving me the outstanding 5 boxes of the correct sticks because I had collected items on the 18 th. I had to leave empty handed. Later in the day the pharmacy contacted m e that the correct sticks had been approved. Please can DH collect th e sticks and deliver to my son ( address will be provided). I'm not going to the pharmacy for a third time.