TM
Terry M
1 reviews | Active since Aug 2018
21 Oct 2020, 13:58
A ****
I signed up for medical aid in September, to become active starting October 1st. Premiums paid up but I am still unable to access it because I cannot use the app, my app doesn't even recognise me as a client. Call centre said it was an issue with a "entity merge which will be sorted shortly." to this day this has not been rectified despite me paying my premiums.
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Terry M's updateReviewer Update
21 Oct 2020, 14:34Paid R1400 premium for medical aid only to receive no service and be sent from pillar to post. In a week they will be deducting money again but still no service!!!!
TM
Terry M's update21 Oct 2020, 14:34
Reviewer Update
Paid R1400 premium for medical aid only to receive no service and be sent from pillar to post. In a week they will be deducting money again but still no service!!!!
Discovery Health's replyOfficial
21 Oct 2020, 14:42Dear Terry M
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply21 Oct 2020, 14:42
Official
Dear Terry M
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team