A nightmare....

I am extremely dissatisfied with the level of service I have received from Discovery regarding an unresolved claim.

Initially, the first two consultants I spoke with were helpful and advised that the claim should be reworked and would likely be paid. However, the last two consultants I interacted with were dismissive and unhelpful, leaving me frustrated and without a clear path forward.

I don't have clarity on what the specific issue is so that it can be addressed and resolved promptly. I'm being told to submit medical report for childbirth and why the new born baby had to see a pediatrician while we were in the hospital??? This ongoing uncer*****y has caused delays and inconvenience.