MZ
Margaretha Z
1 reviews | Active since Oct 2015
12 Oct 2015, 10:50
A new excuse every time!
In April my son had to go to the dentist. Since there is no Keycare Dentist in our area, I was told by Ashveer Ramsahai(an employee of Discovery) that it would be OK. I could go to any dentist, they would make an exception on my account As long as I paid the dentist they would give me back the amount they would normally pay out to a Keycare dentist. Since that time I have only been met with excuse after excuse and ZERO feedback, even though they all promise feedback every single time I call. In the past 6 months I have called at least 2 - 3 times per month, and every time someone else tells me the same story:\ It will be sorted out in the next 72 hours"...A week later I have to call again"
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Discovery Health's replyOfficial
19 Oct 2015, 09:26Hello Mara/Bitter,
Thank you for your comment.
On the Keycare plans you need to visit a Keycare dentist in order for us to settle the claim. If you use a dentist outside of the network, the claim will not be paid. We understand that in certain situations it is not possible to visit the chosen providers. We confirmed that there are no Keycare dentists in your area and advised that we will settle the claim according to the Keycare dental rules . We are currently in the process to finalize this for you and will be in contact with feedback shortly. Please accept our sincerest apologies for the inconvenience this may have caused.
Regards
Annelize
Thank you for your comment.
On the Keycare plans you need to visit a Keycare dentist in order for us to settle the claim. If you use a dentist outside of the network, the claim will not be paid. We understand that in certain situations it is not possible to visit the chosen providers. We confirmed that there are no Keycare dentists in your area and advised that we will settle the claim according to the Keycare dental rules . We are currently in the process to finalize this for you and will be in contact with feedback shortly. Please accept our sincerest apologies for the inconvenience this may have caused.
Regards
Annelize
Discovery Health's reply19 Oct 2015, 09:26
Official
Hello Mara/Bitter,
Thank you for your comment.
On the Keycare plans you need to visit a Keycare dentist in order for us to settle the claim. If you use a dentist outside of the network, the claim will not be paid. We understand that in certain situations it is not possible to visit the chosen providers. We confirmed that there are no Keycare dentists in your area and advised that we will settle the claim according to the Keycare dental rules . We are currently in the process to finalize this for you and will be in contact with feedback shortly. Please accept our sincerest apologies for the inconvenience this may have caused.
Regards
Annelize
Thank you for your comment.
On the Keycare plans you need to visit a Keycare dentist in order for us to settle the claim. If you use a dentist outside of the network, the claim will not be paid. We understand that in certain situations it is not possible to visit the chosen providers. We confirmed that there are no Keycare dentists in your area and advised that we will settle the claim according to the Keycare dental rules . We are currently in the process to finalize this for you and will be in contact with feedback shortly. Please accept our sincerest apologies for the inconvenience this may have caused.
Regards
Annelize