MT
Minette T
1 reviews | Active since Feb 2016
23 Feb 2016, 20:08
A month still no feedback
I went to a doctor on 25 January 2016 and paid for the appointment as the doctor is not contracted with medical aids. Discovery paid the doctor on the 29th of January instead of refunding me. I have since contacted the call centre 4 times of which 3 times I could never reach the claims department. A 4th time after verifying all my details the call were dropped and no-one contacted me back. I once again phoned yesterday the lady couldn't assist me without the claims notification number. I once again sent my whole claim through. Still nothing. I am sooooo annoyed and do not understand what the hold up is or the pathetic service?
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Discovery Health's replyOfficial
24 Feb 2016, 10:19Hello Personal123,
Thank you for your comment.
As discussed, we have requested for the claim to be reversed and processed to be paid to you. This will take about two to three working days for reprocessing. Once it has been corrected, we will confirm the date that you may expect payment.
I trust that our discussion has provided clarity regarding your query.
Should you have any further queries that you may require assistance with, please do not hesitate to contact us directly.
Regards
Megan
Thank you for your comment.
As discussed, we have requested for the claim to be reversed and processed to be paid to you. This will take about two to three working days for reprocessing. Once it has been corrected, we will confirm the date that you may expect payment.
I trust that our discussion has provided clarity regarding your query.
Should you have any further queries that you may require assistance with, please do not hesitate to contact us directly.
Regards
Megan
Discovery Health's reply24 Feb 2016, 10:19
Official
Hello Personal123,
Thank you for your comment.
As discussed, we have requested for the claim to be reversed and processed to be paid to you. This will take about two to three working days for reprocessing. Once it has been corrected, we will confirm the date that you may expect payment.
I trust that our discussion has provided clarity regarding your query.
Should you have any further queries that you may require assistance with, please do not hesitate to contact us directly.
Regards
Megan
Thank you for your comment.
As discussed, we have requested for the claim to be reversed and processed to be paid to you. This will take about two to three working days for reprocessing. Once it has been corrected, we will confirm the date that you may expect payment.
I trust that our discussion has provided clarity regarding your query.
Should you have any further queries that you may require assistance with, please do not hesitate to contact us directly.
Regards
Megan