A little bit of logic would go a LONG way...

<p>I phoned in at Discovery to make sure that I would be covered for my follow up appointment with my neurologist. Seeing that it was a follow up appointment to have my MRI tests interpreted, I didn't think it would be a problem. Alas, when it comes to Discovery, I should have known better. The referral from my GP was due to expire (the next day), so I needed to get ANOTHER REFERRAL to have my appointment (scheduled for 3 days time) authorized. Discovery advised that they would approve my request within 2-3 days. Today is the 3rd working day and when I didn't get the authorization, I called in. After spending 30 mins on the phone listening to all kinds of hogwash (on my expense), the consultant concluded that the referral form was incomplete. She advised that "my medical history" was blank. After arguing that my medical history had not changed in 2 DAYS, I realised that no amount of logic would suffice. So, I promptly got on the phone with my GP, to find out what happened. They phoned Discovery, who told them that under the COMPLETED medical history, they didn't conclude the paragraph with "there is nothing else wrong with her". Now I have to wait another 3 DAYS for the resubmitted form to be approved! I had to cancel my neurologist appointment for today - Thank you Discovery! I now have to wait 2 months to get ANOTHER appointment, with the one and only neurologist that you have managed to convince, to work for practically NOTHING. In the meantime I'll just keep having seizures and hope that I don't need to be rushed to hospital for the third time. </p>