1 reviews | Active since Mar 2022
A disgrace
On Tues 12 Aug 2024 I phoned Disco Health with a request for information. Earlier this year I phoned for this same information and I was given confidential medical information regarding another member and not myself. My broker and I have been trying to get the information I need for at least 4 months
Following my call on 12 August 2024 regarding this request , I got an e mail from Disco to rate my interaction with Discovery Health . (***). I gave them one star. My reason for giving 1 star: My question was not answered . I phoned and as usual, I got the standard recording ' we are experiencing a high call volume". I then , spoke to a consultant . The info I wanted was not readily available. I was put on hold. After 10 minutes of waiting, I had to see my next patient. ( I am a doctor) . I was forced to hang up. When I submitted this survey , this is what I got: "Sorry. Looks like something went wrong on our end. This service is currently unavailable. Please try again later. Click here to go to the home page."
It is not surprising , that on HelloPeter, Discovery Health got 1.52 out of 5 stars on average , from 17 703 reviews . On HelloPeter, Disco Health is #15 Ranked In Medical Aid.
Regards
Regards
Regards
Regards
Did they provide it : NO THEY DID NOT.
I went back on Hello Peter. This was to make sure that Disco understood what I was asking for . The response from Discovery : ( at 13:12)
We contacted you regarding your complaint.
Regards
They called me at 09: 45 today ( 15 Aug 2024) from ***. It's now 17:45 and I'm still waiting for the information they promised me that I would have today.
DH should not employ people who do not have integrity and don't keep their word.
Please can my request for information, as described to the person who phoned me today and in my review today ( 15 Aug 2024 at 12:08 on Hello Peter) be escalated to a person who can actually give me the information I asked for. I don't want apologies or investigations or a reply on Hello Peter . I don't want phone calls from Disco.
They have my e mail address and the information that I have asked for is in my review on Hello Peter (15 Aug 2024 at 12:08 ).
Did they provide it : NO THEY DID NOT.
I went back on Hello Peter. This was to make sure that Disco understood what I was asking for . The response from Discovery : ( at 13:12)
We contacted you regarding your complaint.
Regards
They called me at 09: 45 today ( 15 Aug 2024) from ***. It's now 17:45 and I'm still waiting for the information they promised me that I would have today.
DH should not employ people who do not have integrity and don't keep their word.
Please can my request for information, as described to the person who phoned me today and in my review today ( 15 Aug 2024 at 12:08 on Hello Peter) be escalated to a person who can actually give me the information I asked for. I don't want apologies or investigations or a reply on Hello Peter . I don't want phone calls from Disco.
They have my e mail address and the information that I have asked for is in my review on Hello Peter (15 Aug 2024 at 12:08 ).
Regards
Regards