A 112% increase in my Medical Aid Contribution and no possibility of contacting Discovery

Yesterday, Thursday, the 28th December 2023, I received a notification from Discovery stating: please note that your medical aid contribution for January 2024 had been increased by 112% and will be debited on 02/01/2024”.

I haven’t ben hospitalised and I don’t suffer from a chronic disease. I am on the KeyCare Plus (Classic Smart) plan and I haven’t app**** for my plan to be upgraded.

I tried to phone Discovery yesterday. I waited 45 minutes getting the following recorded message: “we apologise for the delay and we would like to ask you to please continue to wait - one of our skilled consultants will take your call shortly…” is “shortly” longer than 45 minutes?

I sent them an email yesterday as well. Today, Friday the 29th December 2023, there has been no reply to my email. I again tried to phone Discovery on ***. Waited an hour but no skilled consultant took my call - in fact no consultant at all!

Discovery will take no calls on Saturday, Sunday and they won't take calls on Monday either because the 1st January 2024 is a Public Holiday. But they want to debit my account on the 2nd January 2024 by a massive 112% increase.

Shame on you Discovery Health! Disgusting service!!